{{define "substitutions"}}
%user%
- Mention the user
%username%
- The user's name
%ticket_id%
- The ticket's numeric ID
%open_tickets%
- The amount of open tickets the server has
%total_tickets%
- The amount of tickets that have ever been opened in the server
%user_open_tickets%
- The amount of open tickets the user has in the server
%ticket_limit%
- The per user ticket limit
%channel%
- Mention the channel